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Cincinnati Bell ZoomTown Internet Product Support

Are you looking for product help for ZoomTown Internet services? Please select the appropriate section below.



ZoomTown: ZoomTown Internet Security


What is ZoomTown Internet Security?

The Internet can be a source of entertainment, information, and a useful tool for communication. However, it can also be a threat to a personal computer if a useful protection application is not enabled. ZoomTown Internet Security is packed with protection from virus threats, annoying pop-ups windows, and most importantly intrusion attempts against your privacy. Better yet, ZoomTown Internet Security protects your home or office from viewing objectionable material with its integrated content filtering controls.


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Do I have to be a ZoomTown subscriber to purchase ZoomTown Internet Security?

Yes. ZoomTown Internet Security is made available to all Cincinnati Bell customers that use Fuse as their Internet Service Provider.


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I have multiple computers in my home/small business; will ZoomTown Internet Security protect all of my computers?

Absolutely! ZoomTown Internet Security can be installed on as many as 5 computers.


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Does ZoomTown Internet Security have a firewall?

A software firewall is included with ZoomTown Internet Security. The Personal Firewall inspects all inbound and outbound traffic for suspicious activity. The Personal Firewall even blocks unauthorized inbound and outbound activity without affecting legitimate traffic, and can be configured to add any TCP or UDP ports to one of the 3 security level templates. Firewall settings can be customized to the desired level per user.

Also included with ZoomTown Internet Security is Intrusion Notification - which contains a detection system that provides alerts and blocks threats to your computer when applications connect to the Internet. Intrusion Notification captures information about the applications and logs permissions set by you, to allow Full Access, Always Ask, or Block the application, whenever a program attempts to connect.


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Which operating systems does the service support?

The ZoomTown Internet Security Service currently supports the following operating systems: Win 98, ME, Win 2000 and XP. However, the ZoomTown Internet Security Service does not support the server versions of the above operating systems. Only Windows 2000 and Windows 2003 are server operating systems.


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Are there any system requirements?

Yes. ZoomTown Internet Security has the following system requirements:

  • Processor: Minimum Intel Pentium 600 MHz
  • Browser: Internet Explorer 5.0+
  • Windows 98 or Window ME - 128MB recommended / 256MB preferred
  • Windows 2000 or XP - 256MB recommended / 512MB preferred
  • Available drive space - 320 MB

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Already have ZoomTown Internet Security and need additional help?

Click here for additional FAQs and online assistance.


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What is SSID?

SSID stands for Service Set IDentifier. This is what identifies wireless networks. It is also referred to as network name when speaking of wireless networks. The SSID acts as a login name for some wireless networks allowing you to connect to them. The SSID of accessible networks will display in your wireless configuration software. To access restricted networks you must program your wireless configuration software with the SSID of the network. For secure networks you must also enter the WEP key. For more information, visit: webopedia.com


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What is WEP?

WEP stands for Wired Equivalent Privacy. This is a security protocol that enhances the security of a wireless network. If the SSID is the login name, then WEP acts like the password. This is often referred to as the WEP Key. If you are connecting to a router that has WEP enabled then you must enable WEP on the computer you are using to connect to that router. In addition, you must also enter the same WEP key into your computer as the router is using. This helps to ensure that everything connecting to the router is authorized to connect to it.

NOTE: It is highly recommended to enable WEP on your wireless network. Not enabling WEP can allow your connection to be used by others for purposes that may violate the terms of service.

For more information, visit: webopedia.com


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