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Centrex 2000 - Solutions
Centrex 2000 can solve your communications problems quickly and efficiently. Cincinnati Bell Telephone uses its powerful network to provide you with the capacity, flexibility and reliability necessary to guide your business into the 21st century. The result: increased productivity, expanded capabilities and better customer service. Centrex 2000 is the intelligent communications system.
| Problem | Solution |
|---|---|
| Busy Signals All incoming calls come in through a single attendant. Many of your customers are repeatedly getting a busy signal when they try to call their account representative |
Direct Inward Dialing Centrex 2000 gives you Direct Inward Dialing (DID), which allows your regular customers to call their account representative directly. No need for all these calls to go through the attendant. Fewer busy signals. More satisfied customers. |
| Customers Can't Get through Customers are constantly complaining that they cannot get through to your business. The line is always busy. Eventually, they take their business elsewhere. |
Quick Call Processing Centrex 2000 processes calls quickly and efficiently and lets the customers call the individual department directly. No need for dedicated personnel to monitor calls. |
| Can't Transfer A customer calls your downtown office asking for Mr. Jones, who is at the branch office. The attendant gives the phone number of the branch office to the customer, who then must dial the number. |
MultiLocation Linking Centrex 2000 links multiple locations of your business. When the customer asks for someone at a different location, the attendant can say, "Mr. Jones is at our branch location today. If you'll hold just a minute, I'll transfer your call to that office." |
| Too Many Numbers to Dial The marketing department wants to know if the literature they ordered has arrived. To call the shipping department in their building, they need to remember and dial a seven-digit number. |
Four-digit Dialing Centrex 2000 gives you fast, reliable communications between departments with four-digit dialing. |
| Always on the phone You're a sales person-on the phone all day long. But while you're making outgoing calls, other clients are trying to reach you. They get a busy signal. |
Multiple Call Appearances With Centrex 2000, you can handle more than one call at a time, without needing additional lines. Multiple call appearances mean that clients can still get through to you while you're making outgoing calls. |
| No One Answers the phone A client needs an answer from her lawyer and has been trying to reach him for days. Every time she calls the lawyer's direct phone number, she gets the answering machine. What the client doesn't know is that the lawyer is out of town for two weeks. |
Automatic Call Routing Centrex 2000 allows the lawyer to program his number so that calls will automatically be routed to another lawyer, who is serving as the lawyer's backup. |
| Missed Calls You’re expecting a call with the latest data for your report. However, you're called into a meeting and worry about missing that call. |
Shared Call Appearances With shared call appearances, you merely ask the clerk in your area to answer your calls. The clerk can answer your calls from her/his desk-no need to run to your desk when the phone rings. the clerk gets the information you need; you finish your report on time. Centrex 2000 means improved efficiency and productivity. |
| On Hold Too Long A patient calls your office and is put on hold. After waiting on hold for ten minutes with no one picking up the phone, the patient gets upset and hangs up. |
Call Status Information Centrex 2000 lets the attendant know the status of each call. When the attendant sees that the doctor does not pick up the call on hold, he gets back to the patient: "Mr. Smith, I'm sorry, the doctor is unable to take your call right now. Can I take a message or have her call you?" |
| Time Lost Dialing A salesperson in your main office needs to check the inventory of a product in the warehouse. |
Four-digit Dialing Centrex 2000 gives you four-digit dialing, which lets you make calls quickly and easily among multiple locations. |
| No Room for Equipment Your business has quickly expanded to include five locations. Even if you had the time to investigate new communications system, you don't have the room to install the necessary equipment. |
Equipment on CBT's premises Centrex 2000 gives you the capabilities of a large phone system without having to install large equipment on your premises. You purchase the service; Cincinnati Bell Telephone maintains the service. And, as technology is upgraded, we will automatically upgrade your system. Further, as your business continues to expand, we can easily add the necessary lines to accommodate you. |
| Inefficient Data Sharing Bob at the main office is talking to Sue at the branch office. Bob wants to share a cost analysis he's worked up with Ed. "I'll have to hung up, Sue, so I can send the data. Call me back after you get it and we can discuss it." |
Simultaneous Voice, Data and Video Centrex 2000 gives you ISDN capabilities-that means you can send and receive voice, data and video transmissions simultaneously, with just one phone line. While talking with Ed on the phone, Elaine can send the data simultaneously and their conversation can continue. Save time and enhance productivity. Less wiring is required. |
Contact your Cincinnati Bell Account Manager or call 513-566-5050 for more information!